FAQ
How are your prints made? Photographs are printed with 100% archival inks on Moab Lasal Photo Matte, a heavy bright white paper with a smooth matte surface.
White Border? Images larger than 8 x 12 are printed with a 1.25 - 2" white border depending on image size and signed by the artist. *Important: If you prefer no border and would like the print 'edge to edge', during checkout note "edge to edge, no border" in the Special Instruction box and our Lab will not print with a border.
Do images on my computer accurately display what the print will look like in person? Colors can look different depending on what monitor or brightness level you have. We do our best to show what the images will look in person but please know that they can vary slightly. We have also done our best to accurately show what each size will look like.
How long will it take to receive my "print only" order? US orders are shipped and arrive within 10-14 business days. Allow 2-3 weeks for International orders. Shipping is free within the US. Contact us for shipping info on International orders.
Do you offer framing? Yes! We offer high quality custom framing made by hand here in the USA. Please allow an additional 2-3 weeks for your delivery. Frames are made with wooden frame moldings in your choice of a natural and white. Black framing is also offered on a selection of black and white images as well. High quality plexiglass for preservation and safety is used instead of glass.
Please make sure to order carefully from the drop down menus and note the mockup of your artwork with the crop, frame color and mat options before you make your purchase. All sales are final.
When complete, your framed piece is wrapped in bubble wrap, secured firmly within more protective packaging in the box and shipped via FedEx ground. Extra large pieces including a 24x36 and a 30x45 with a mat will ship via freight. You'll receive an email and tracking number as soon as your framed artwork is shipped.
More Framing info here.
Can I purchase an image I like on David's Instagram account? Yes, drop me a line at davidpascolla@gmail.com for ordering information.
Do you charge Sale Tax? Yes, if you are shipping to an address in California a 9% tax will be applied to your order.
How are the prints packaged? All prints smaller than 24 x 36 are shipped in a sturdy flat cardboard mailer. Larger prints are rolled and shipped in a Kraft tube.
Do you accept returns? We are not able to accept returns at this time. If your print is returned due to an incorrect shipping address, additional shipping fees will apply. Please contact us if you receive a print that has been damaged in transit, as occasional exceptions can be made on a case-by-case basis.